Privacy Policy

1. Introduction

Surehaven Stays ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our accommodation services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

• Name and contact information (email address, phone number)
• Billing and payment information
• Identification documents (for verification purposes)
• Booking history and preferences
• Communication records with our team

Automatically Collected Data

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your stay
• Send booking confirmations and updates
• Process payments securely
• Respond to your enquiries and support requests
• Improve our services and website
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors to complete transactions
• Property management systems for booking management
• Service providers who assist our operations
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting and legal purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: bookings@surehavenstays.com
• Phone: +44 7809 362170
• Location: Braintree, Essex